Service Recovery
Small things-BIG Impression Mea Culpa. At our son’s wedding, we selected a wonderful caterer- excellent reputation- nice people. So, at the event, when we realized that some of the delicious meals were not hot enough [...]
Our Great Nation
The Pride Day Parade in San Diego was fantastic. It was like the 60′s and 70′s because there was a focus on freedom and equality. This great nation has been built on diversity- and as [...]
fuggedaboudit
Having spent my ‘formative years’ in New York, I developed a ‘New York State of Mind’…. whatever that is. I think that it’s a penchant for pragmatism. Huh? Yeah, that’s the ticket.. pragmatism. It’s the [...]
The Veteran Hospitals
Been spending some time lately at the VA Hospitals. Dad is 91yrs, veteran of WWII and has numerous health challenges- so I help when and where I can. Having worked with the VA through the [...]
Harvard Business School
I fear that I was correct. Many employees are astutely observing issues and challenges- threats- to the mission and are not sharing them with their supervisors and managers. This is a terrible thing. With holding [...]
We’re screwed unless…….
Im old enough to remember when the USA used to make stuff. We made cars and planes, widgets and gadgets and everything in between. Now we dont make much. Instead, we converted to a service [...]