Insights

My colleague and dear friend, Phil Wexler, has been a beam of enlightenment for me for many many years. He’s a great philosopher, speaker, trainer and though leader in many areas- especially Sales and Customer [...]

Illuminate the Negative vs. Complaining and Whining class="entry-content"> During yesterday’s interview with the Washington Post, I was asked whether an organization who adopts the Illuminate Philosophy will be inundated with complainers. That’s a great question [...]

I read this morning that trust is the basis of excellent business relationships and that sincerity is the basis of trust. Sincerity? ‘No really, I mean it’. Why do we have to say that ‘I [...]

Ok, I confess. As a kid, sometimes I would ask my Mom to keep the light on as I was falling asleep- classic ‘fear of the dark’. The odds were against a fire coming through [...]

The most wonderful gift we can give ourselves and others is the gift of forgiveness. Think about it. We go to the Doc for a heart test where she brings our heart rate way up [...]

Unless you Get REAL Since the 1950s when Stanford’s Albert Humphrey developed the SWOT analysis (Strengths, Weaknesses, Opportunities and Threats, it has been used by companies and individuals all over the globe. That’s the GOOD [...]